BREAKAGES
If your item is delivered broken by the courier we need to be notified on the same day as delivery and we will courier another item. If the item is out of stock we will refund you.
RETURNS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of
the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at runique01@gmail.com
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at runique01@gmail.com and send your item to: R-unique, shop 3, Chelsea Village, 3 Stellendal Road, Somerset West, 7140, South Africa
SHIPPING
To return your product, you should mail your product to: R-Unique, shop 3, Chelsea Village, 3 Stellendal Road, Somerset West, 7140, South Africa
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.